FAQ


Smudge Bundles

How do I light my smudge bundle?

All the smudge sticks are handmade and unique.  Occasionally we find ones that need to have more flame to get them going.  A suggestion would be to trying using a bigger flame and holding the smudge stick for longer over the flame, using a candle is good for this.  So you would hold the smudge stick over the candle flame and wait for it to start smoking, when the flame is burning on the smudge stick you can blow it out and it should release smoke.  

 

Placing an order and shipping

What happens when I place my order?

After you place an order your items will be prepared and dispatched to you via  parcel post with a tracking number.  Please refer to our shipping policy for time frames.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number which you can then use to track the progress of your order.

Can I return or exchange my items?

We carefully prepare your order to provide the product in optimal condition.  If for any reason your order does not arrive in mint condition, please contact us immediately on email: info@emerlymoon.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with proof of purchase and photos emailed to us if applicable.

Please refer to our Refund Policy for full details.

No refunds, returns or exchanges on sale items.

Please choose carefully as we do not offer exchanges if you simply change your mind. If there is a fault with the product, we will exchange or replace your item.